Shipping policy
Shipping Policy
Thank you for shopping with Relaxify. We’re committed to delivering premium wellness products with care and reliability.
Order Processing
All orders are processed Monday to Friday.
Processing times are typically 1–3 business days from the date your order is placed.
Orders placed during holidays or sale periods may require additional time.
Once your order has shipped, you will receive a confirmation email with tracking details (where available).
Shipping Times
Delivery times vary depending on your location and local postal services.
Most orders arrive within:
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Australia & New Zealand: 2–4 weeks
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United States, Canada & UK: 2–4 weeks
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Rest of World: 2–5 weeks
These estimates do not include processing times.
Shipping Locations
We ship worldwide from our fulfilment centres in Hong Kong to ensure efficient global delivery.
Customs, Duties & Taxes
Orders are shipped tax-free in AUD.
Depending on your country’s customs regulations, duties or import taxes may apply upon delivery.
Any related fees are the responsibility of the customer and are not covered by Relaxify.
We are not responsible for delays caused by customs clearance.
Shipping Delays
While rare, external factors such as customs inspections, postal service disruptions, or high-volume periods may cause delays.
If your order has not arrived 30 days after shipping, please contact us and we will assist you promptly.
Incorrect Address
Please ensure all shipping information is correct at checkout.
Relaxify is not responsible for delays or lost shipments due to incomplete or incorrect addresses.
Questions?
If you need support or have questions about your delivery, our team is here to help:
📩 support@relaxify.com.au
We aim to respond within 24 hours.