FAQ's
Frequently Asked Questions
How can I contact Relaxify?
Our customer care team is always happy to help.
Email us at support@relaxify.com.au and we’ll get back to you as soon as possible.
Do you ship worldwide?
Yes — we ship to customers globally.
Can I change or cancel my order?
We begin processing orders quickly so you can receive them sooner.
If you need to make a change or cancel, please email us within 12 hours of placing your order.
If the order has already shipped, you’re still welcome to return it once it arrives.
What payment methods do you accept?
We accept major credit cards including VISA, Mastercard, AMEX, as well as PayPal.
When will my order be processed?
Orders are processed Monday through Friday.
Processing typically takes 1–3 business days, and shipping begins the day after processing is complete.
During holiday or promotional periods, processing times may be slightly longer.
How long will it take to receive my order?
Most orders arrive in 2–4 weeks, depending on your location and local postal services.
What if I don’t receive my order?
If your order hasn’t arrived within 30 days after shipment, please contact us — you’ll be eligible for a full refund.
Will I be charged customs or taxes?
Our prices are shown tax-free in AUD.
Depending on your country’s customs regulations, duties or import taxes may apply upon delivery.
These fees are the responsibility of the recipient.
For more details, please contact your local customs office.
How do I return an item?
If you’d like to organise a return, please reach out to us at support@relaxify.com.au and we’ll guide you through the process.
What if my item arrives damaged or incorrect?
We’re here to help!
Send us your order number and photos of the issue, and our support team will resolve it promptly.
When will I receive my refund?
Once a return is received or a cancellation is approved, your refund will be issued to your original payment method within 7–10 business days.
If you have questions about the timeline after we’ve processed your refund, your bank or card issuer will be able to assist.